Return Policy - AsianPay

1. Nature of Digital Services

AsianPay provides digital payment services including mobile recharges, DTH recharges, money transfers, bill payments, and ticket bookings. Due to the instant and intangible nature of these digital services, traditional "return" policies (applicable to physical goods) do not directly apply.

📱 Digital services, once delivered, cannot be "returned" in the traditional sense. However, we offer refunds, reversals, and cancellations under specific circumstances outlined in this policy.

2. Service-Specific Return/Cancellation Policies

📱 Mobile Recharge

Return Status: Non-returnable after successful delivery

Once recharge is successfully processed and credited to the mobile number, it cannot be returned or reversed
Failed recharges are automatically refunded (see Refund Policy)
Wrong number recharges cannot be returned or transferred

📺 DTH Recharge

Return Status: Non-returnable after successful delivery

Successfully processed DTH recharges cannot be returned
Balance once added to DTH account is non-refundable
Failed transactions are automatically reversed

💸 Money Transfer (DMT)

Return Status: Conditional reversal possible

Successfully credited transfers cannot be reversed by AsianPay
Failed transfers are automatically reversed to wallet
Incorrect beneficiary details resulting in successful transfer cannot be returned
For disputes, contact the recipient bank directly

🔐 AEPS (Aadhaar Enabled Payment)

Return Status: Non-returnable

Cash withdrawal transactions are final and cannot be reversed
Balance enquiry and mini statement services are non-refundable
Failed transactions are handled by the acquiring bank

🧾 Bill Payments

Return Status: Non-returnable after biller confirmation

Once bill payment is confirmed by the biller, it cannot be returned
Duplicate payments require verification with biller for reversal
Failed payments are automatically refunded
Overpayment issues must be resolved directly with the biller

🚌 Bus Booking

Return Status: Cancellable with conditions

Ticket cancellation subject to bus operator's cancellation policy
Cancellation charges may apply based on timing and operator
Partial cancellation available for multi-seat bookings
Refund after deduction of cancellation charges
No-show tickets are non-refundable

💼 Wallet Transactions

Return Status: Withdrawal available

Wallet balance can be withdrawn to bank account (not "returned")
Withdrawal subject to KYC completion
Processing time: 3-5 business days
Wallet-to-wallet transfers are non-reversible

3. Why Digital Services Cannot Be Returned

Unlike physical products, digital payment services have unique characteristics that prevent traditional returns:

Instant Delivery: Services are delivered and consumed immediately upon successful processing
Third-Party Involvement: Services involve external parties (telecom operators, billers, banks) who have their own policies
Non-Tangible Nature: There is no physical product to be received back
Regulatory Compliance: Financial regulations require finality in transactions
Security Concerns: Allowing returns could enable fraudulent activities

4. Alternative to Returns

While returns are not applicable, we offer the following alternatives:

4.1 Refunds

For eligible failed or erroneous transactions, refunds are processed as per our Refund Policy.

4.2 Cancellations

For services that support cancellation (like bus bookings), you can cancel before the service is utilized, subject to cancellation charges.

4.3 Disputes

For transaction disputes, our customer support team will investigate and provide appropriate resolution.

4.4 Chargebacks

For unauthorized transactions, you may initiate a chargeback through your bank or card issuer.

5. Bus Booking Cancellation Details

As bus booking is the primary service with cancellation options, here are the details:

5.1 Cancellation Timeline

More than 24 hours before departure: Lower cancellation charges (varies by operator)
12-24 hours before departure: Moderate cancellation charges
Less than 12 hours before departure: Higher cancellation charges or no refund
After departure time: No cancellation or refund

5.2 How to Cancel

Log in to your AsianPay account
Go to "My Bookings" section
Select the ticket to cancel
Review cancellation charges
Confirm cancellation
Refund will be processed to wallet within 24-48 hours

ℹ️ Cancellation policies vary by bus operator. Always check the specific operator's policy before booking.

6. Exceptions and Special Cases

6.1 Service Provider Initiated Cancellations

If a service provider (bus operator, biller, etc.) cancels a service:

Full refund will be processed automatically
No cancellation charges from AsianPay
Service provider's policies may additionally apply

6.2 Force Majeure Events

In cases of natural disasters, strikes, or other unforeseeable events:

Special consideration for refunds/credits
Evaluated on a case-by-case basis
Contact customer support with relevant documentation

6.3 Technical Failures

If our platform experiences technical issues causing service problems:

We will work to resolve or provide appropriate compensation
Refunds processed for any charges incurred due to our errors

7. Best Practices to Avoid Issues

To minimize the need for returns, refunds, or disputes:

Verify Details: Always double-check mobile numbers, account numbers, and other details before confirming
Review Before Payment: Check the amount, service provider, and plan details
Save Confirmations: Keep transaction receipts and confirmation messages
Check Policies: Review cancellation policies before booking tickets
Secure Your Account: Don't share credentials to prevent unauthorized transactions
Contact Support Early: Report issues immediately for faster resolution

8. Related Policies

Please also review our related policies for a complete understanding:

Refund Policy - Detailed refund procedures and timelines
Terms & Conditions - Complete service terms
User Agreement - Your rights and responsibilities

9. Contact Us

For questions about this Return Policy or assistance with any transaction-related concerns:

Phone: +91 63666 61189, +91 63666 36345, +91 63666 29345
Email: asianpayasianpay2@gmail.com
Address: Asianpay Enterprise, Shop No. 23, 1st Floor, Empire Business Center, Lohar Galli Road, Kirana Bazar, Kalaburagi (Gulbarga), Karnataka - 585104
Support Hours: 24×7