📅 Last Updated: January 12, 2026
1. Overview
AsianPay is a digital payment services platform. Unlike physical goods that require physical shipping, our services are delivered electronically and instantaneously in most cases. This "Shipping Policy" explains how our digital services are delivered to you.
⚡ Most of our services are delivered instantly upon successful payment processing. No physical shipping is involved.
2. Nature of Digital Delivery
All services offered by AsianPay are digital in nature and are delivered electronically through:
- Direct API Integration: Services like recharges and bill payments are processed directly through operator/biller systems
- Banking Networks: Money transfers are processed through IMPS/NEFT/UPI banking networks
- Biometric Authentication: AEPS services are delivered through UIDAI authentication
- Digital Tickets: Bus booking confirmations are delivered via SMS and email
3. Service Delivery Timeline
Here's a breakdown of delivery timelines for each service:
| Service |
Delivery Time |
Delivery Method |
| Mobile Recharge |
Instant |
Direct to mobile number |
| DTH Recharge |
Instant |
Direct to DTH account |
| Money Transfer (IMPS) |
Instant |
Direct to bank account |
| Money Transfer (NEFT) |
2-4 Hours |
Direct to bank account |
| AEPS Cash Withdrawal |
Instant |
Cash at merchant location |
| Bill Payment |
Instant to 24 Hours |
Direct to biller account |
| Bus Booking |
Instant |
E-ticket via SMS/Email |
| Wallet Top-up |
Instant |
Credit to wallet |
4. Service-Specific Delivery Details
📱
Mobile & DTH Recharge
Recharges are processed instantly through direct operator integration. The balance/plan is activated within seconds of successful payment. You will receive an SMS confirmation from both AsianPay and the service operator.
💸
Domestic Money Transfer (DMT)
IMPS transfers are credited instantly (24x7). NEFT transfers are processed in batches during banking hours and may take 2-4 hours. You will receive transaction confirmation via SMS with UTR number for tracking.
🔐
AEPS Services
AEPS transactions are processed in real-time at the merchant/retailer location. Cash withdrawal is provided immediately after successful biometric authentication. Digital receipt is generated instantly.
🧾
Bill Payments
Most bill payments are processed instantly and reflected in the biller's system within minutes to 24 hours depending on the biller. Confirmation receipt is sent via SMS and available in transaction history.
🚌
Bus Booking
E-tickets are generated and sent instantly via SMS and email upon successful booking. Tickets contain all travel details, boarding point information, and a unique PNR for reference.
💼
Wallet Services
Wallet top-ups are credited instantly upon successful payment. Wallet balance is immediately available for transactions. Transaction history is updated in real-time.
5. Delivery Notifications
We keep you informed about your transactions through multiple channels:
5.1 SMS Notifications
- Transaction initiation confirmation
- Successful delivery confirmation
- Failure alerts with reason (if applicable)
- Wallet balance updates
5.2 Email Notifications
- Transaction receipts
- E-tickets for bus bookings
- Monthly transaction statements
- Important service updates
5.3 In-App Notifications
- Real-time transaction status
- Push notifications for important updates
- Transaction history access
6. Service Coverage Area
Our digital services are available across India:
6.1 Pan-India Services
- Mobile recharge (all operators)
- DTH recharge (all major providers)
- Money transfer (all banks)
- Utility bill payments (most billers)
6.2 Location-Dependent Services
- AEPS: Available where authorized merchants are present
- Bus booking: Route availability varies by operator
- Bill payments: Biller coverage varies by region
🌐 Our services are available 24×7 from anywhere in India with internet connectivity.
7. Delivery Delays and Issues
7.1 Possible Causes of Delay
- Operator Issues: Temporary downtime at telecom/DTH operators
- Bank Holidays: NEFT transfers may be delayed on bank holidays
- High Traffic: Peak hours may cause slight delays
- Biller Processing: Some billers process payments in batches
- Technical Maintenance: Scheduled maintenance windows
7.2 What to Do If Delivery Is Delayed
- Wait for 30 minutes for instant services
- Check transaction status in your account
- If still pending, contact customer support
- Provide transaction ID for faster resolution
7.3 Failed Deliveries
If a service fails to deliver:
- Amount is automatically refunded to wallet (for instant services)
- Refund processing: Within 24-48 hours
- You will receive SMS notification about the failure and refund
8. No Physical Shipping
Please note that AsianPay:
- Does not ship any physical products
- Does not deliver any items to physical addresses
- All services are delivered electronically
- No shipping charges apply to any service
Bus tickets are e-tickets only. For physical travel, you must present your e-ticket (digital or printed) at the boarding point. No physical ticket is mailed or couriered.
9. System Availability
Our platform operates with high availability:
- Platform Uptime: 99.9% target availability
- Operating Hours: 24×7×365
- Maintenance Windows: Typically scheduled during low-traffic hours (2 AM - 5 AM IST)
- Advance Notice: Planned maintenance is communicated in advance
10. Tracking Your Transactions
You can track the status of your transactions through:
- Transaction History: Available in your account dashboard
- SMS Updates: Automatic status notifications
- Customer Support: Real-time status check assistance
- Reference Numbers: Use transaction ID or UTR for tracking
11. Delivery Confirmation
Delivery is confirmed through:
- Successful status in transaction history
- Confirmation SMS to registered mobile number
- Balance update in destination account (for recharges/transfers)
- E-ticket generation (for bus bookings)
- Receipt availability in app/email
12. Contact Us
For any delivery-related queries or issues:
- Phone: +91 63666 61189, +91 63666 36345, +91 63666 29345
- Email: asianpayasianpay2@gmail.com
- Address: Asianpay Enterprise, Shop No. 23, 1st Floor, Empire Business Center, Lohar Galli Road, Kirana Bazar, Kalaburagi (Gulbarga), Karnataka - 585104
- Support Hours: 24×7
✅ Our commitment is to deliver your digital services instantly and reliably. For any concerns, our support team is available around the clock.
